Terms of Service – Betterware

Effective Date: September 25, 2026

Welcome to www.betterwaremex.com, the official e-commerce platform operated by ‌Betterware de México, S.A.P.I. de C.V.‌ (“we”, “us”, “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you, the user and customer of our platform, and our company, governing all your access to and use of our website, purchase of our curated premium kitchen cloths, linens, tablecloths, place mats, heat-resistant oven mitts, and other home cooking and cleaning products, and all interactions with our related services. Our core brand mission is to help every home cook turn every kitchen chore into a cozy moment by delivering rigorously tested, high-performing household goods that meet strict quality standards. By browsing our website, creating a user account, completing a purchase, or using any feature of our platform, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), have the full legal capacity to enter into this binding agreement, and have read, understood, and accepted all the terms, conditions, notices, and policies outlined in this document, including our previously published Privacy Policy, Refund and Returns Policy, and Shipping Policy that are incorporated by reference into these Terms. If you do not agree to any clause of these Terms, you are not authorized to access or use our website and its associated services for any purpose.

1. Service Description and Platform Scope

[www.betterwaremex.com] is a dedicated e-commerce retail platform that we own, operate, and fully control, focused exclusively on selling a carefully curated catalog of premium kitchen and home linens and related products to customers located within the territory of Mexico. Our service allows registered and guest users alike to browse our full product galleries, including the Home Cleaning Cloths, Place Mats, Tablecloths, Shop, and New Arrivals sections, view detailed product specifications and usage guidelines, add items to a personalized shopping cart, complete secure online checkout and payment, track order shipment status, submit support inquiries, save favorite items to a custom wishlist, and manage personal account preferences.

We explicitly reserve the unilateral right at any time, for any lawful reason and without prior notice to individual users, to modify, temporarily suspend, permanently discontinue, restrict access to, or change any feature, functionality, product offering, service tier, or operational aspect of our platform. We will not be liable to you or any third party for any adjustments, suspension, or permanent termination of access to our full or partial services, so long as we fulfill all pending valid orders that you have already paid for in full prior to the implementation of such changes. We do not guarantee uninterrupted, error-free access to our website at all times, and we may perform scheduled maintenance, security updates, or system upgrades that result in temporary periods of limited or no platform availability.

2. User Account Eligibility and Security

To access certain advanced features of our platform including saved wishlists, order history tracking, saved address pre-filling, and exclusive registered-user promotions, you may choose to create a personal user account on our website. When you complete the account registration process, you agree to provide accurate, current, complete, and legally valid personal information, including your full legal name, active valid email address, correct contact phone number, and accurate residential or commercial address details. You further agree to promptly update your account profile information at any time when your personal details change, to ensure all records we hold remain fully accurate, up to date, and complete for order fulfillment and service communication purposes.

You bear full and exclusive responsibility for maintaining the strict confidentiality of your account login credentials, including your account password, and for all activities, actions, and transactions that occur under your registered user account, whether you have explicitly authorized those activities or not. You shall immediately notify our official support team via our contact email [email protected] or our helpline at +52 81 8320 2020 if you become aware of any unauthorized access to your account, any credential leak, or any other security breach related to your user profile on our platform. We will not be liable for any losses incurred by you that arise from your failure to protect your account credentials or follow basic account security best practices. We also reserve the full right, at our sole and absolute discretion, to refuse account registration, remove or reclaim usernames, suspend user accounts, or permanently terminate accounts of users who violate any clause outlined in these Terms.

3. Intellectual Property Rights

All content, materials, and assets published and hosted on [www.betterwaremex.com] are the exclusive intellectual property of Betterware de México, S.A.P.I. de C.V., and are fully protected under applicable Mexican copyright law, industrial property regulations, and international intellectual property conventions. This protected content includes, but is not limited to all original product photography, graphic design assets, brand logos, text descriptions for our kitchen cloths, place mats, tablecloths, oven mitts and other products, website layout and navigation structure, custom software code, brand slogans, video demonstration content, and all other original creative material published on our platform.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, view, and make personal, non-commercial use of the website content for the sole purpose of browsing, evaluating, and purchasing our products for your own household use. You are strictly prohibited from reproducing, distributing, publicly displaying, republishing, modifying, creating derivative works from, framing, uploading to third-party platforms, or commercially exploiting any of our protected intellectual property content without our explicit prior written permission. Any unauthorized use of our intellectual property assets will constitute a violation of these Terms, and we reserve the right to pursue all available legal remedies, including claims for statutory damages, against parties that infringe on our intellectual property rights in violation of Mexican 2026 updated copyright regulations, which include streamlined takedown procedures and enhanced enforcement mechanisms for e-commerce platform infringements.

4. Ordering, Payment, and Product Pricing

All product listings displayed on our website are subject to availability, and we make reasonable efforts to keep our inventory status updated in real time across all product categories including our New Arrivals, Place Mats, and Tablecloths galleries. All listed product prices are denominated in the currency clearly displayed on the product page, and all applicable local taxes and standard shipping fees are calculated and clearly presented to you on the checkout confirmation page before you are required to submit your payment details, with no hidden or undisclosed surcharges added after you finalize your order.

When you submit an order on our platform, you are making a binding purchase offer to us to buy the selected products listed in your cart at the displayed prices. We reserve the full right to accept or decline your order for any lawful reason, including but not limited to scenarios where a product is no longer in stock, there are manifest typographical errors in the displayed product price or product specification information, our system detects potential fraudulent order activity, or you have a prior record of violating these Terms. After your payment is successfully processed, you will receive an automated order confirmation email sent to your registered email address that confirms the full details of your purchased items, total transaction amount, and estimated processing timeline. All payment processing on our platform is handled through fully PCI DSS compliant third-party payment processors, and we do not store full sensitive credit card or financial details on our own internal servers to protect your financial security.

You represent and warrant that you have the full legal right to use any payment method you submit to our platform for order payment, and all payment information you provide is valid, accurate, and authorized by the account holder of the selected payment method. In the event that a payment transaction is subject to a chargeback dispute, unauthorized reversal, or invalidation after we have already processed and shipped your order, you agree to be fully liable for the full original order value, plus all associated administrative fees, shipping costs, and legal expenses we incur to resolve the dispute.

5. Prohibited User Conduct

When accessing or using our [www.betterwaremex.com] platform, you explicitly agree that you will not:

Use our platform for any unlawful, illegal, unauthorized, or fraudulent purpose, including creating fake accounts, submitting false order information, or making fraudulent payment claims that violate Mexican local laws and regulations.
Copy, modify, distribute, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our e-commerce website, or use any automated bot, spider, scraper, or other automated tool to access, scrape, extract, or harvest data, content, or user information from our platform without our explicit written prior approval.
Upload, transmit, or distribute any malicious software, viruses, ransomware, malware, or harmful code that is designed to disrupt, damage, or compromise the normal functionality, security, or operational performance of our website infrastructure, server systems, or other connected user devices.
Use our platform to harass, abuse, threaten, or harm other users, our company staff, or our affiliated partners, or interfere with any other party’s ability to safely access and enjoy our website shopping services.
Reproduce, duplicate, copy, resell, or exploit any section of our platform, our product catalog, or our product inventory for commercial resale purposes without entering a formal authorized wholesale partnership agreement with us.
Circumvent, bypass, or disable any of our website security features, access control mechanisms, content protection measures, or usage restriction rules that are implemented to protect the integrity of our e-commerce operations.
Post, upload, or transmit any user-generated content through our platform that infringes on third-party intellectual property rights, violates privacy rights, contains obscene, defamatory, or discriminatory content, or breaches any applicable local, state, or federal Mexican laws.

We reserve the right to immediately terminate your access to our platform, cancel all pending unpaid orders linked to your account, and report your activities to relevant law enforcement authorities if you engage in any of the prohibited conduct listed above.

6. User Submitted Content

For any content that you voluntarily submit, upload, or publish to public-facing sections of our website, including product reviews, feedback messages, or public forum comments (where such features are made available), you grant to Betterware de México, S.A.P.I. de C.V. a perpetual, irrevocable, worldwide, royalty-free, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content across all our marketing and operational channels for the purpose of improving our products, showcasing customer experiences, and promoting our brand.

You confirm and represent that you own all full legal rights, permissions, and intellectual property ownership for any content you submit to our platform, and that the publication and use of that content by us will not infringe on the rights of any third party. We do not regularly pre-screen all user submitted content, but we reserve the full right to review any user posted content and remove, edit, or refuse to host any submitted material that we determine, in our sole discretion, violates these Terms, infringes third party rights, or is otherwise inappropriate for our family-friendly platform focused on kitchen and home goods.

7. Disclaimers of Warranties

Our platform and all products sold through [www.betterwaremex.com] are provided on an “as is” and “as available” basis, without any express or implied warranties of any kind, beyond the explicit product quality guarantees that we publish on individual product detail pages. We make no representations or warranties that our website will meet all your specific personal requirements, that access to the platform will be uninterrupted, secure, or completely error free, that any defects on the website will be promptly corrected, or that our server systems are 100% free of harmful viruses or other potentially damaging components.

While every product in our catalog, from our washable buffalo plaid tablecloths and lint-free glass cleaning cloths to our high-temperature resistant aramid fiber oven mitts, undergoes rigorous pre-packaging quality testing, we do not make unqualified implicit warranties of merchantability, fitness for a particular non-intended use, or non-infringement of third party rights, to the fullest extent permitted by applicable Mexican consumer protection laws. The product descriptions, images, and usage guidance we publish on our site are intended to be as accurate as possible, but minor, non-material variances in color, texture, or finish may exist between the online preview and the physical product you receive due to differences in display screen settings and manual manufacturing processes.

8. Limitation of Liability

Under no circumstances shall Betterware de México, S.A.P.I. de C.V., our directors, employees, affiliates, or operational partners be held liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, our website platform or any products you purchase from our store. This limitation covers all potential losses including but not limited to lost profits, lost business revenue, lost data, or personal property damages that exceed the total actual monetary amount you paid to us for the specific order or service that gave rise to your claim. This liability limitation applies regardless of the legal theory under which the claim is brought, even if we have been advised of the possibility of such potential damages in advance. Since we strictly prohibit standalone returnless only-refund requests per our published Refund and Returns Policy, our maximum total aggregate liability for any dispute related to a product purchase is capped at the full pre-tax purchase price you paid for the specific product in question.

9. Indemnification

You explicitly agree to fully defend, indemnify, and hold harmless Betterware de México, S.A.P.I. de C.V., our officers, directors, staff, contractors, affiliates, and logistics partners from and against any and all claims, demands, legal actions, liabilities, damages, losses, costs, and expenses (including reasonable legal attorney fees) that arise from or are related to your violation of any clause laid out in these Terms, your infringement of any third party right including intellectual property rights and privacy rights, your misuse of any product purchased from our platform for unintended or improper purposes, or any content that you submit or transmit through our website that causes legal harm to our business operations. We reserve the right, at our own cost, to assume exclusive control of any legal proceeding that would otherwise be subject to indemnification by you, in which event you agree to fully cooperate with us in asserting all available defenses to the claim.

10. Policy Modifications and Termination Rights

We reserve the full unilateral right to revise, update, or modify these Terms of Service at any time, to reflect changes in our business operations, updates to applicable Mexican federal and local regulatory requirements, adjustments to our service offerings, or updates to our legal compliance frameworks. Whenever we make material changes to the terms laid out in this document, we will update the “Effective Date” label at the top of this page, and publish a prominent notification banner on the homepage of [www.betterwaremex.com] to inform all users of the upcoming changes no less than 7 calendar days before the revised terms formally go into effect. Your continued use of our website, browsing our product catalogs, or submission of new orders after the effective date of the updated Terms will be deemed as your full acceptance of the modified agreement.

We also reserve the right, in our sole and absolute discretion, to immediately suspend, restrict, or permanently terminate your access to our entire website platform, without requiring prior advance notice to you, for any reason including but not limited to your breach of any of the clauses outlined in these Terms, your failure to complete payment for pending orders, your engagement in fraudulent or prohibited conduct, or any action that causes legal risk or operational harm to our company. Upon account termination, all rights and licenses granted to you under these Terms will immediately cease to be valid, and you must discontinue all access and use of our platform for any purpose. All clauses of these Terms that by their nature are intended to survive account termination, including intellectual property protections, liability limitations, indemnification obligations, and governing law provisions, will remain in full legal effect indefinitely after any termination of your account or access to our services.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, construed under, and enforced in full accordance with the laws of the United Mexican States, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or related to these Terms, your use of our website, or any product purchase transaction completed on our platform that cannot be resolved amicably through direct customer support negotiation, shall first be submitted to non-binding mediation in accordance with the mandatory mediation provisions laid out in Mexican 2026 updated copyright and consumer protection regulations, with a structured 20-day mediation window to work toward a mutually acceptable resolution. If the dispute cannot be resolved through the mediation process, all parties agree that the exclusive jurisdiction and venue for any legal proceeding shall be the competent courts located in Jalisco, México, where our company’s registered head office and primary warehouse facility is located at Cruce Carretera Gdl-Ameca-Huaxtla, Km 5, El Arenal, Jalisco, C.P. 45350, México. No class actions, consolidated proceedings, or representative claims against a group of users shall be permitted in any dispute related to these Terms, to the fullest extent allowed under applicable Mexican law.

12. Contact Information

If you have any questions, inquiries, or concerns regarding any clause of this Terms of Service agreement, you may reach out to our dedicated legal and customer support team through the following official contact channels:

Official Website: www.betterwaremex.com
Customer Helpline: +52 81 8320 2020
Contact Email: [email protected]
Registered Head Office Address: Cruce Carretera Gdl-Ameca-Huaxtla, Km 5, El Arenal, Jalisco, C.P. 45350, México

We will respond to all legitimate terms of service related inquiries within 3 business days of receiving your verified message.