Effective Date: September 25, 2026
This Shipping Policy is officially formulated by Betterware de México, S.A.P.I. de C.V. to govern all order delivery services for purchases made through our official e-commerce platform www.betterwaremex.com, which offers a full curated collection of premium kitchen cloths, linens, tablecloths, place mats, heat-resistant oven mitts, and other home cooking and cleaning products. We are committed to delivering your ordered cozy kitchen goods to your designated location in a timely, transparent and secure manner, and this policy clearly outlines all terms related to order processing, shipping coverage, delivery timelines, shipping fees, order tracking, delivery verification and post-shipping support, to help every home cook who shops on our platform plan their purchases with full clarity. By completing a checkout and submitting an order on our website, you confirm that you have read, understood and fully agreed to all the terms laid out in this Shipping Policy.
1. Order Processing Timeline
Once you successfully submit your payment for an order on our site, our dedicated warehouse team will launch the standard order verification and preparation flow immediately. All valid orders will be processed within 1 to 2 business days, excluding weekends and official Mexican public holidays. Our staff will conduct a double quality check on every single product you ordered — from our washable buffalo plaid tablecloths and boho mandala cotton table covers, to the heat resistant silicone place mats and ultra absorbent lint-free glass cleaning cloths — to confirm no manufacturing defects, and ensure every item is packed securely with appropriate protective cushioning that prevents scratches, tearing or shape deformation during long-distance transit. You will receive an automated order confirmation email to your registered email address at [email protected] associated with your account immediately after your payment is approved, and you will get a second shipment notification email as soon as your parcel is dispatched from our facility. Please note that orders placed after 2:00 PM local Mexico time on business days will be processed on the next following business day, instead of the same day, to ensure our packing team has sufficient time to carry out thorough product quality inspections.
2. Shipping Coverage and Fee Structure
We currently offer two main shipping tiers for customers across Mexico, with pricing structures designed to suit different order sizes and delivery speed requirements:
- Standard Ground Shipping: This low-cost shipping option is available for all delivery addresses within the mainland of Mexico. The flat rate for standard ground shipping is MX99forallordersunderMX799, and this service will be automatically provided completely free of charge for all orders with a total value over MX$799, including all eligible orders that add our new arrival oven mitts, eco-friendly bamboo fiber dish cloths and woven water hyacinth place mats to your cart to meet the free shipping threshold.
- Express Courier Shipping: For customers who need their kitchen goods delivered in a shorter window to prepare for upcoming house gatherings, holiday dinners or home renovation updates, we offer a premium express shipping service with a flat rate of MX$249 for all valid addresses in major Mexican urban areas, which guarantees prioritized packing and dedicated fast courier routing.
At this stage, we do not offer international cross-border shipping services to destinations outside of Mexican territory, to ensure we can maintain strict control over delivery timeliness and product condition for every parcel we send out. You can view the exact calculated shipping fee applicable for your specific delivery address before you complete the payment process on our checkout page, with no hidden surcharges or unexpected additional fees added after you submit your order.
3. Estimated Delivery Timelines
The total delivery time you receive your order is calculated from the date your parcel departs our warehouse, not the date you submit your order:
- For standard ground shipping, the estimated delivery window is 3 to 7 business days for all addresses located in major central cities including Guadalajara, Mexico City, Monterrey, and surrounding metropolitan areas. For more remote suburban and rural regions across Mexico, the standard delivery may take up to 10 business days, as local courier routing schedules may vary for low-population density zones.
- For express courier shipping, parcels delivered to major urban zones will arrive within 1 to 3 business days after dispatch, so you can get your premium jacquard damask tablecloth for an upcoming formal banquet, or high temperature aramid fiber oven mitts for your weekend grilling plans without unnecessary delays.
Please note that the estimated timelines are non-binding references, and we are not responsible for temporary delivery delays caused by extreme severe weather events, unexpected local courier service suspensions, unexpected public health emergencies, or custom regulatory checks that are outside of our direct operational control. If a parcel is still not marked as delivered 15 business days after our shipment notification email has been sent, you can contact our support team to launch a full delivery investigation with our logistics partners.
4. Parcel Tracking and Delivery Verification
Right after your order is dispatched from our warehouse located at Cruce Carretera Gdl-Ameca-Huaxtla, Km 5, El Arenal, Jalisco, C.P. 45350, México, we will send you a unique public tracking number along with a direct tracking link in your shipment confirmation email. You can use this number to check the real-time location, transit status and estimated arrival time of your parcel on our partner courier’s official website, at any time that is convenient for you.
When the courier arrives at your designated shipping address, we require a signature from you or a designated recipient you pre-approve to confirm successful delivery, to eliminate the risk of parcel loss or misplacement. If no one is available to sign for the parcel at the time the courier first attempts delivery, the courier will leave a delivery notice at your door, and arrange two additional re-delivery attempts in the following 3 business days. If all re-delivery attempts are unsuccessful, the parcel will be temporarily held at the nearest local courier pickup point, and you will receive a notification to collect your parcel in person with a valid form of ID within 7 calendar days.
5. Shipping Related Inquiries
If you have any questions about your ongoing order delivery status, want to adjust your shipping address before your order is dispatched, or need assistance with delayed or missing parcel investigations, you can reach out to our dedicated logistics support team through the following official channels:
- Official Website: www.betterwaremex.com
- Customer Helpline: +52 81 8320 2020
- Contact Email: [email protected]
- Registered Office Address: Cruce Carretera Gdl-Ameca-Huaxtla, Km 5, El Arenal, Jalisco, C.P. 45350, México
Our support team will respond to all your shipping related inquiries within 1 business day, and we will work closely with our vetted logistics partners to resolve any delivery related issues for you as quickly as possible.